Jessie James - New York x New Jersey

CUSTOMER CARE

Payment Methods

We accept Visa, MasterCard, Discover, and American Express.

Shipping Rates and Delivery

Following credit card authorization and confirmation, orders will be shipped out within one business day, not including holidays and weekends. We ship via UPS within the United States.

Shipping costs will be calculated based on the weight of your product and your shipping address. Shipping options include:

• UPS Ground
• UPS Three Day Select
• UPS Second Day Air
• UPS Next Day Air Saver
• UPS Next Day Air
• UPS Next Day Air Early A.M.
• Same Day Delivery Ð NYC Only

We offer our customers in New York City the option of Same Day Delivery for $25. Orders must be placed by 2 pm to be delivered the same day by 6 pm.

Sales Tax

Sales tax is only charged for New Jersey residents.

Returns and Exchanges

Jessie James accepts returns and exchanges on items within fourteen days of receiving your order. Returns and exchanges will only be accepted on items that are in their original condition (unworn, unwashed and with all tags attached) with their original receipt. We reserve the right to reject any package that does not meet our guidelines. We do not accept returns and exchanges on items that are final sale.

Final Sale (Nonrefundable Items)

• Sale merchandise
• Jewelry
• Lingerie
• Bodysuits
• Swimwear
• Gift Cards

In order to make a return, please follow these procedures

1. Contact us via email at returns@shopjessiejames.com within seven days of receiving your order to obtain a Return Authorization Number (RA#). Please include an explanation of your return or exchange. All communication must include an order number and a style number for reference.
2. Once the return or exchange is approved you will receive your RA# via email.
3. Send the return or exchange with the RA# clearly written on the outside of your package to:

Jessie James Returns
RA #__________
95 Greenwich Avenue
New York, NY 10014

4. All returns and exchanges must be postmarked within seven days of receiving your RA# and shipped via a major delivery service with tracking and insurance. Accepted major delivery services include Federal Express, UPS, and United States Postal Service. Email tracking information to returns@shopjessiejames.com.
5. Once we receive your return or exchange, you will receive an email confirmation. If you are returning an item, your original method of payment will be reimbursed within seven business days. If you are exchanging an item, the replacement will be mailed out, if available, via the original shipping specifications.
6. Returns and exchanges will only be accepted on items with their original receipt that still have their original tags attached and have not been worn, altered, or washed. We reserve the right to reject any packages at the senderÕs expense that do not meet the above stipulations.

For any questions or concerns regarding your return or exchange, you can reach us via email at returns@shopjessiejames.com or call us at 917.628.8207.

Privacy Policy

Thank you for visiting us at Shop Jessie James. We are committed to protecting your privacy. All personal information gathered during your online purchase will be used to process your order and may be used to get in touch with you regarding your order. Jessie James will work in compliance with SSL to ensure the security of your information. Jessie James will not disclose your personal information to outside or third party organizations. Jessie James may use your contact information for internal communication or promotions; you may remove yourself at anytime from our mailing list by unsubscribing. If you have questions about our privacy policy please contact us.

Jessie James reserves the right to makes changes to the information on the site at any time without notice.